Terms & Conditions

1. Administrator of the Internet Bookshop

Internet bookshop which operates on the web address www.knjigarna-bookshop.eu is administrated by Zveza kulturno-umetniških in literarnih društev Modro-bela ptica (The Blue and White Bird Union of Cultural and Artistic and Literary Associations), shortened name Zveza Modro-bela ptica (The Blue and White Bird Union), with its headquarters at Prušnikova ul. 8, SI-1210 Ljubljana Šentvid, Slovenia, registered at Upravna enota Ljubljana (Ljubljana Administrative Unit), ID No.: 4049454000, Tax Reg. No.: 30631394.

2. Main Requirements and Definitions

The seller is a legal person who issues an invoice for ordered goods, as well as prepares and dispatches goods to the customer (see list of sellers in section 4.3). The customer is a natural or a legal person who entered into a purchase agreement with the seller, ordered goods in writing (via e-mail), i. e. received an invoice from the seller. By placing an order, the customer accepts the present General Terms and Conditions. The customer and the seller must both respect these General Terms and Conditions. A purchase agreement is stored at the headquarters of the seller, and can be accessed only by authorized persons. The customer has the right to return goods, without giving any reason, within fifteen (15) days from the date of delivery.

3. Ordering Goods

Products can be ordered in two ways:

  • by placing an order in the internet bookshop system on the website www.knjigarna-bookshop.eu,
  • by placing an order via e-mail: info{at}knjigarna-bookshop.eu.

After receiving the order, confirmation of order acceptance and further instructions shall be sent to the customer by e-mail.

Ownership of the goods remains with the seller and does not pass to the customer until the customer pays the price of the goods (and other related sums including any transportation costs) and accepts the goods.

The goods are delivered via mail or courier service.

4. Prices and Payment

4.1 Prices

Product prices are given in the following currencies: Euro (EUR), Polish Złoty (PLN), Czech Crown (CZK), British Pound (GBP) and American Dollar (USD).

All prices are excluding VAT.

Prices indicated at the offered product do not contain any information about the cost of shipping. Information on the total order value appears after the customer chooses methods of delivery and payment.

An invoice by the seller is issued for every sold product. In the case of a purchase by a company, it is necessary to enter the company name and VAT number.

For every product in the internet bookshop price is indicated as well as rewardpoints. For every purchase, the customer receives reward points which are summed up in customer’s user account. After collecting enough reward points, the customer can use them to buy any product with the equivalent price in reward points.

4.2 Payment methods

We accept the following payment methods:

  • Payment by a bank transfer (The customer receives an e-mail with detailed information, and makes a bank transfer to the account specified in the e-mail. Goods are shipped after receiving payment. Goods are delivered via mail or courier service.)
  • Cash on delivery (Purchase price is charged at the time of delivery by mail or by courier service.)
  • Payment on cash on personal acceptance (Purchase price is collected at the personal acceptance of goods at the seller’s place.)
  • Payment with reward points (After collecting enough reward points, the customer can use them to buy any product with the equivalent price in reward points.)

Costs of delivery in Slovenia:

  • payment by a bank transfer: free of charge
  • payment by cash on delivery: 2 €, at orders in total over 40 €: free of charge

Shipments abroad (to another country) may only be paid by a bank transfer. The seller informs the customer about the cost of shipping abroad via e-mail before issuing the invoice.

If payment exceeds an amount of 40 € (or 80 € for shipments to other countries), the delivery is free of charge.

The seller issues an invoice for each order in our bookshop, in accordance with information provided by the customer in the order form. An invoice is sent by e-mail (pdf) or together with the ordered goods.

We guarantee that shopping in the internet bookshop https://www.knjigarna-bookshop.eu is safe. Our web site is protected by secure SSL certificate that enables encrypted information exchange. All data you exchange with our server is transferred via secure (https) connection.

4.3 Sellers

The seller is a legal person who issues an invoice for the ordered goods as well as prepares and dispatches the goods to the customer. Sellers at the internet bookshop www.knjigarna-bookshop.eu are Zveza Modro-bela ptica and its business partners:

1. for purchases in Slovenia and in other countries of euro area (in EUR):

  • Zveza Modro-bela ptica, Prušnikova 8, SI-1000 Ljubljana, Slovenia, tax No.: 30631394;
  • Kulturno-umetniško društvo Police Dubove, Vnanje Gorice, Nova pot 142, SI-1351 Brezovica pri Ljubljani, Slovenia, tax No.: 85148202;
  • Kulturno-umetniško društvo Lema, Prušnikova ul. 8, SI-1210 Ljubljana Šentvid, Slovenia, tax No.: 87820196;
  • Literarno društvo IA, Ziherlova ul. 6, SI-1000 Ljubljana, Slovenia, tax No.: 60316527;
  • Kulturno-umetniško društvo Zrakogled - Associazione artistico-culturale Zrakogled, Dimnikarska ulica 5, SI-6000 Koper / Capodistria, Slovenia, tax No.: 17589037;

2. for purchases in Poland (in PLN):

  • Kulturno-umetniško društvo Police Dubove, Vnanje Gorice, Nova pot 142, SI-1351 Brezovica pri Ljubljani, Slovenia, tax No.: 85148202 (temporarily);

3. for purchases in the Czech Republic (in CZK):

  • Zveza Modro-bela ptica, Prušnikova 8, SI-1000 Ljubljana, tax No.: 30631394 (temporarily).

5. Terms of Delivery

Goods that are in stock shall be shipped off no later than in five (5) working days from receiving the order. Costs of preparing and sending a shipment by mail shall be charged in accordance with the rates published in the internet bookshop form. Information on the total order value appears after the customer chooses the method of payment and delivery.

Goods shall be delivered to the address specified by the customer in the order form.

The seller is not liable for delays arising after transferring the delivery to the post office or courier services.

6. Order Status and Sold-Out Products

If, for any reason, executing the order (the whole or part of it) is not possible, we shall contact you by e-mail or by phone and explain the situation in order to enable you to make a decision about continuing or cancelling the purchase.

We reserve the right to exceptionally withdraw from executing the order if the ordered goods run out of stock. The goods shall be dispatched to the customer when they are available again. We also reserve the right to withdraw from executing the order if we find a significant risk of customer’s insolvency, or if there had been an obvious error in the price list. In all these and similar cases, the customer shall be immediately notified about the possible withdrawal from the contract by e-mail or phone.

7. Returns and Complaints

7.1 Returns

The customer has the right to withdraw from the contract within fifteen (15) days after receiving the goods, in writing via the contact form, or via e-mail info{at}knjigarna-bookshop.eu, or via mail sent to the headquarters of the seller stated in the invoice (see also section 4.3). The customer cannot waive this right. Returns can be applied to the whole order as well as part of it.

The received goods must be returned unused and undamaged, in original packaging and in the same quantity within fifteen (15) days after the customer’s giving the seller a written notice on withdrawal (via e-mail or mail). The customer must send the goods by mail to the address of the seller indicated on the invoice (see also section 4.3). We do not accept returns which are sent by payment cash-on-delivery.

The goods must be returned in such a state as they were in when they were delivered to the customer. Please submit an original invoice to them and indicate the number of your bank account. The seller shall refund the purchase price.

When the customer withdraws from an order, costs of returning the goods shall be borne by the customer in accordance with the Slovenian Consumer Protection Act.

7.2 Complaints

The complaint covers damaged goods (e.g. during transportation to the customer), goods with obvious or manufacturing error (e.g. missing pages). It can be applied to the entire order or a part of it.

Complaints are accepted in writing via our contact form or by e-mail info{at}knjigarna-bookshop.eu. The message must contain your full name, a description of the defect and your bank account number.

Damaged goods along with the invoice and the reason for the complaint must be sent to the address of the seller indicated on the invoice (see also section 4.3).

We do not accept shipments of damaged goods sent by payment cash-on-delivery.

Complaints shall be dealt with within fourteen (14) days of receipt of the damaged goods. If the complaint is favourably resolved, the seller shall replace the product with a new and wholesome one. If this is not possible (e.g. because the product is sold out), the seller shall refund the purchase price. The seller covers the shipping costs of the returned product only in the case when the complaint is favourable resolved.

If the complaint is not favourably resolved, you may make a complaint in writing to Zveza Modro-bela ptica within fifteen (15) days. The parties shall settle all the disputes amicably. If this is not possible, the dispute shall be settled by the competent court in Ljubljana, Slovenia.

For any further questions, please contact us by e-mail: info{at}knjigarna-bookshop.eu.

8. Privacy Policy

The internet bookshop www.knjigarna-bookshop.eu is committed to sustainable protection of customers’ and website users’ personal data in accordance with all applicable regulations (EU and individual EU countries). Our web site is protected by secure SSL certificate that enables encrypted information exchange. All data you exchange with our server is transferred via secure (https) connection.

The internet bookshop shall never share your personal information with third parties. We use your information only for undisturbed processing of orders and/or for sending a newsletter if you subscribe to it.

By placing an order you declare that the sellers in the internet bookshop may process your data as necessary for undisturbed processing of orders in accordance with the Slovenian Law and Personal Data Protection.